Shipping & Returns

All orders will usually be dispatched locally from London, United Kingdom. You will be notified via email once your order has been dispatched along with tracking details. If we can assist you with your order in any way, please be in touch with us at hello@bedthreads.com.au.

Shipping

Shipping is free to anywhere in the United Kingdom on orders over £50. Orders under this threshold are subject to a £5 shipping fee. Shipping is £25GBP for the rest of the world.

For AU and NZ customers. please visit our AU site.

For U.S and Canada customers, please visit our U.S site.

Please see below for estimated delivery times after your order has been dispatched.

United Kingdom - Standard shipping: 2-3 business days
United Kingdom - Express shipping: 1-2 business days
Rest of World: 7 – 16 business days (depending on location and local customs)

You will be notified when your order has been dispatched and you will receive a link to track your order.

Please note:

There may be further delays if your package is being held in customs. Customers are liable for customs and duties in their country and will be contacted by local customs agencies directly to settle these charges.
We are unable to ship to the following countries: North Korea, Syria, Yemen, Iran and Crimea (Ukraine)
All orders to the UAE, Qatar, Oman and Saudi Arabia will require a PO Box address to be successfully delivered.

Christmas cut-off dates:

United Kingdom	December 19
Remote Areas	December 17

Returns

We offer returns for eligible change of mind purchases within 45 days, less any express shipping cost. Items marked as 'final sale' from our Last Chance collection are not eligible for return or exchange. Please notify as soon as possible from the receipt of your goods if you would like a return for any eligible item.

For a change of mind return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the bedding cannot be slept in or washed.

To complete your return, please email us at hello@bedthreads.com.au.

Faulty items

Each and every Bed Threads order is subject to strict quality inspections during the manufacturing and packing process. We stand by linen’s inherently hardwearing qualities and pride ourselves on manufacturing our range of bedding and homewares to the highest standards so you can enjoy them for years to come. Still, the nature of some heavy-use items lends them to wear faster than others, and for this reason our products are subject to the below warranty periods to reflect the different uses of our beautiful linen.

Please note, linen is a completely natural fibre and as such, variations in colour and texture are considered a normal part of linen’s unique beauty, and not a fault of the fabric. This guarantee also does not apply to change of mind returns, or damage inflicted by improper or negligent usage (including but not limited to: stains from food, household products, or body oils; incorrect washing or drying; snags or tears from exposure to sharp objects).

All Linen Items - 24 Months

While we’re unable to replace or refund your Threads after these warranty periods elapse, we suggest you to closely follow our care instructions to extend the life of your linen. Should you have an issue with your purchase outside this warranty period, we encourage you to contact us at hello@bedthreads.com.au and we will work with you to arrive at a desirable outcome.

Spare Parts

We will gladly replace any buttons free of charge for the lifetime of your purchase. Please email us at hello@bedthreads.com.au should you require any replacement buttons, regardless of when you made your purchase.

Warranty Claim Process

In the unlikely event that you have received a faulty or defective product, or a fault has become apparent within the specified warranty period, please send us an email at hello@bedthreads.com.au with the following details:

Your name
Order number
Photographs and description of the fault

We will review your case and work together to provide the best solution.

If your items are deemed to have a genuine defect you will have the option for a replacement to be sent free of charge.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again and then contact your credit card company, it may take some time before your refund is officially posted.

If you've done all of this and you still have not received your refund yet, please contact us at: hello@bedthreads.com.au