A Positive Attitude and Herbal Tea Keep Our Customer Service Representative Motivated

Morning walks and lavish lunches help Tanya Stevanovic too!

If there's one personality trait that helps when working as a customer service representative, it's being a positive person. For Tanya, one of Bed Threads' brilliant customer service team members, she's a naturally positive, empathetic, and joyful person to be around. Her presence is always felt in the Bed Threads office.

Her ability to put herself in the customer's shoes, acknowledge their concerns, and respond with compassion and understanding never goes unnoticed. She's calm and patient, even in challenging situations, and responsible for ensuring a high-quality support experience for the Bed Threads community. You'll see her on everything from our chat support (no chatbots here!) to social media.

Below, we're finding out what sets Tanya up for a day of success and how she stays focused and motivated throughout the workday.

Tanya's morning walk around Sydney University.

Hi Tanya! Welcome to the Bed Threads Team Morning Routine Series! Can you tell us a little bit about what you do at Bed Threads?

I'm a self-motivated customer service representative! I look after the trade accounts and enquiries for Bed Threads with high attention to detail when handling and providing outstanding customer service to all enquiries via email, phone, live chat, and social media.

What time do you typically wake up? Can you walk us through your morning routine?

I love mornings! I’m up every day at 6 am and stretch my back before I rise out of bed. I then cleanse my face with Cosmedix ‘benefit’ cleanser and moisture with Dr Aspect, and always use put on Aspect 50+ sunscreen!

The family wakes at 6:30 am. I make breakfast and school/work lunches for them, and then they are off at 7 am. I then make the beds, tidy the kitchen, and head on an hour-long walk around Sydney Uni, or I go to the gym – Yoga, Barre, weight training, and strength classes are my thing! I start work at 9 am.

If there could be one thing you could change about your morning routine, what would it be and why?

A sleep-in from time to time would be nice! But then I wouldn't be very punctual!

What are some essentials that you can’t start your day without?

I always have a glass of freshly squeezed lemon water or fresh lemon, cinnamon, and grated ginger water. I’ll also have a cup of green tea.

What do you typically eat for breakfast to kickstart your day?

I make the most delicious smoothie bowl with all organic ingredients; Nutty Bruce almond milk, frozen blueberries and spinach, flax seeds, half an avocado and Healthy Chef pea protein powder. I top this with activated walnuts and a small serving of Brookfarm prebiotic paleo cereal.

Is there anything aside from coffee that helps when you feel too tired to function?

I don’t drink coffee in the morning. I only drink herbal tea!

How do you prioritise your tasks and organise your morning to ensure a productive start?

I open my laptop 15 mins before I start and ensure my desktop is clean. I check my Bed Threads emails and our group chat in Slack. I then open Gorgias (Our CS Platform). My first priority is to check the trade emails and that the trade spreadsheet is up to date.

Do you have any specific strategies to help you stay focused and motivated throughout the workday?

I’m a very positive person, so staying motivated isn’t hard when you have a lovely job with a great team! We WFH four out of five days, so I prepare a pretty lavish lunch daily e.g. a chicken lemon dish or a potato, leek, silverbeet, feta, and dill frittata. Salmon and veg is also a staple! Organic, healthy and fresh!

Sometimes I look forward to going to lunch midweek with a friend or with my partner if he is home. We live in Newtown, so there are many great food choices. I drink herbal tea all day.

Which Bed Threads colourways do you currently have on your bed?

I have a Lavender & Lilac Bedding Bundle with extra Terracotta Pillowcases – so fresh and soft to sleep on!